Managing Information Technology Projects and Programs

Ms. Coleman is a season project and program manager, capable managing small or large-scale projects with diligence, transparency, and--ultimately--success. Using best practices and extensive experience, each project managed in a tailored approach to fit the client's needs. 

• Managing the project itself. After fully understanding and documenting the project scope and assumptions, Ms. Coleman will work the project team and client to define the detailed project plan, communications plan, deliverables templates, and start the risk register. She will work to ensure the project files are accepted and understood by all involved and are housed in a project site or other location (depending on client norms). All of the project management files will be developed and updated by Ms. Coleman, unless otherwise directed by the client, and will be the ultimate responsibility for completion and communication.
• Managing the client's expectations. At project initiation, a frank conversation with the client will take place to define the client's expectation of the project deliverables and staff. Ms. Coleman will continue to meet with the client regularly, and is comfortable communicating project status with all levels of management and staff.
• Managing project staff. Ms. Coleman prefers to empower project staff to take ownership of their area of expertise, with expectations well planned and communicated. Regular check-ins, status meetings, or stand-up meetings will take place (depending on project type) to ensure all staff is on track and any issues will be resolved immediately.
• Managing deliverables. All project deliverables will be reviewed for quality and completion by Ms. Coleman, and follow any other quality-control norms that the client (or prime contractor) follows. Because the project plan is updated daily, and risks and issues are identified early, there is rarely a surprise with the timeliness of deliverables. More often than not, deliverables are turned in before their due dates.